Common Issues
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Desktop Tools Cannot Connect to TDS Server
First, verify that the tds server is running. Log into the computer that the tds server was installed on, and verify that it is running. If it was installed as a Windows service, open the Windows service manager and check that the service tds-server is running.
Next, open a web browser on the same computer that tds server is running on, and
browse to https://localhost, if your tds server is configured to use SSL, or
http://localhost, otherwise. You should see the tds server’s home screen.
If you can see the home screen on the same computer that the tds server is
running on, but not on the computer that desktop tools is running on, check to
ensure that a) the two computers are on the same network, and b) there are no
firewall rules preventing traffic from reaching the computer that the tds server
is running on, on port 443 (for SSL) or port 80, otherwise. If you changed the
port by editing tds-server.json, then make sure that that port is allowed by the
firewall instead.
For additional troubleshooting visit the FAQ page or contact our support at:
- Canada: Customer support
- Europe: Customer support
